Field Service Technician

  • Full Time
  • Anywhere

Website WenzelAmerica WENZEL America

Job Code Number: 9582401

Purpose of Position:

To service (install, maintain calibrate and repair) customer coordinate measuring machines predominately at customer site in a professional, safe, cost effective manner.

Primary Duties & Responsibilities:

Demonstrate strong and efficient troubleshooting skills on CMM’s utilizing mechanical and electronic aptitude

Provide the highest level of customer service and timely responsiveness to all Wenzel customers

Timely & Accurate documentation of administrative paperwork & customer related requests

The ability to work independently in a high pressure, fast paced and innovative environment

Travel as necessary to fulfill these duties. Travel is expected to be approximately 80% for this position, but could be as much as 100% at peak times.

Must be willing to perform standby 24/7 emergency service on a rotating schedule. Travel duties include driving/flying to and from customer sites, airports and other locations to perform job duties.

Excellent communication and service aptitude is a must

Education & Experience:

AS/BS in Electronics or Engineering is helpful but not mandatory, Industrial mechanics or Military mechanical training also desireable

Previous experience installing troubleshooting, repairing industrial machines and computer systems

Previous CMM installation and troubleshooting experience is a PLUS

Experience troubleshooting Windows OS, and programming such as C, C++, HTML are preferred

Key Responsibilities:

Install, maintain calibrate and repair customers gaging equipment, predominately at customer’s site

Provide operator orientation on the equipment with training on use and safety as well as basic maintenance.

Maintain/develop positive customer relationships

Provide recommendations to customers about the repair/replacement of their machine and its components

Provide customer feedback for customer, including sales leads for equipment, software, maintenance contracts, etc.

Submit expense and service reports by date/time required weekly according to company policy

Travel up to 99% of the time – both domestic and international

Provide in-house phone support as needed

Support in-office work activities such as rebuilding machines, and assisting with packaging/shipping as needed.

Relationships

Report directly to Service Manager

Work closely with internal service personnel and communicate frequently with other service engineers and office staff to facilitate scheduling, billing, and completion of jobs

Work with customer (typically quality tech or quality manager), Reps, Sales, Software, Electrical and Mechanical Engineering along with shop personal

Measures of Performance

Overall product knowledge

Utilization rate

Standard work variation rate

Customer feedback

Percentage of warranty first pass yield calls attributed to engineer

Continuous improvement suggestions to customer’s processes/products

Background and Skill

Broad background in a variety of skills is needed; Mechanical, electrical and computer skills.

The ability to be highly adaptable and flexible in dealing with the variety of different control systems and computer systems used in the customer’s facility.

Effectively perform time management with minimal supervision and the ability to communicate well in an outside training environment.

Education/Training – this is helpful but not mandatory at this time if all other requirements are met.

Associates Degree in electronics either military or vocational is a plus, needs to have some kind of software training.

Personal Trait Profile

Customer centric focus

Effective verbal and written communication skills

Ability to identify, analyze, solve and prevent problems

Ability to work effectively within cross-functional teams

Personal accountability, integrity and result orientation

Creativity and passion for continuous learning

Substantial training will be provided to all technicians before being sent out on their own with customers.

WENZEL America provides a supportive and caring work environment consistent with the values of a family company.  All positions enjoy attractive salaries, paid leave, generous health insurance and 401k retirement savings benefits matching up to 4%.

If you are interested in this position please send your resume to [email protected]

Additional Requirements

WENZEL America provides a supportive and caring work environment consistent with the values of a family company.  All positions enjoy attractive salaries, paid leave, generous health insurance and 401k retirement savings benefits matching up to 4%.

To apply for this job email your details to accounting@wenzelamerica.com